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FAQ

Last Update 2 maanden geleden

What can I use HBN: Online Availability for? Which features are available on the Free plan? How do I set up my first availability policy? Why does the app say a product is blocked even though it has stock? Can I audit more than one country?

Why does the app say a product is blocked even though it has stock?

"Blocked" means one static Shopify setting prevents the online path for the target country, even when inventory exists.

HBN Studio

Last Update 2 maanden geleden

The app checks seven steps in order for the target country:
  1. Product status — the product must be Active.
  2. Online Store publication — the product must be published to the channel.
  3. Target market catalog — the target market must include the product.
  4. Inventory — sellable (Available) stock must exist, or continue-selling must be enabled.
  5. Online fulfillment location — stock must sit at a location that fulfills online orders.
  6. Delivery profile — that location must belong to the product's delivery profile.
  7. Target zone and active rate — the country must be in a delivery zone with an active method.
If any step fails, the finding is marked Blocked with the exact setting and a deep link to the right admin page. Typical cases: stock "on hand" but not "available", stock only at POS or inactive locations, or no rate for the target country.