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FAQ

Last Update há 13 dias

What can I use HBN: Online Availability for? Which features are available on the Free plan? How do I set up my first availability policy? Why does the app say a product is blocked even though it has stock? Can I audit more than one country?

Why does the app say a product is blocked even though it has stock?

"Blocked" means one static Shopify setting prevents the online path for the target country, even when inventory exists.

HBN Studio

Last Update há 14 dias

The app checks seven steps in order for the target country:
  1. Product status — the product must be Active.
  2. Online Store publication — the product must be published to the channel.
  3. Target market catalog — the target market must include the product.
  4. Inventory — sellable (Available) stock must exist, or continue-selling must be enabled.
  5. Online fulfillment location — stock must sit at a location that fulfills online orders.
  6. Delivery profile — that location must belong to the product's delivery profile.
  7. Target zone and active rate — the country must be in a delivery zone with an active method.
If any step fails, the finding is marked Blocked with the exact setting and a deep link to the right admin page. Typical cases: stock "on hand" but not "available", stock only at POS or inactive locations, or no rate for the target country.